Privacy Policy

Privacy Policy of IONORA

Effective Date: August 4th, 2025

Welcome to IONORA (“IONORA”, “we”, “us”, or “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.ionora.in, interact with our social media pages, contact us through WhatsApp or phone, or otherwise use our products and services (collectively, the “Services”). By using our Site or sharing your information through our online forms, WhatsApp, phone calls, or social media channels, you consent to the practices described in this Privacy Policy.

1. Scope

This Privacy Policy applies to:

  • All visitors, customers, and users of www.ionora.in
  • Individuals who interact with IONORA through WhatsApp, email, tele-calling, or social media platforms (such as Facebook, Instagram, YouTube, or Google Ads)
  • Leads collected through digital advertisements, chatbots, or CRM integrations

It does not apply to external websites, apps, or platforms not owned or controlled by IONORA.

2. Information We Collect

We collect both personal and non-personal information necessary to deliver and improve our Services.

a. Information You Provide Directly

When you interact with IONORA (online or offline), you may provide:

  • Contact Information: Name, phone number, email address, and address
  • Order Information: Billing/shipping address, payment confirmation, and purchase details
  • Account Information: Username, password, and preferences
  • Communication Details: Messages, queries, feedback, or service requests shared via web forms, email, WhatsApp, or calls
  • Marketing Preferences: Opt-ins for newsletters, offers, and promotional content

b. Information Collected Automatically

When you visit www.ionora.in, we may automatically collect:

  • Device details (browser type, IP address, operating system)
  • Pages viewed, time spent, and referring links
  • Clickstream data, search terms, and navigation paths
  • Approximate geographic location based on your IP address

c. Information from Third Parties and Social Media Leads

We may receive limited personal data from trusted third-party sources, including:

  • Social media platforms: Facebook, Instagram, Google, YouTube, LinkedIn, and other ad or lead generation networks
  • CRM and marketing tools: Zoho, HubSpot, or similar systems that store inquiries and communication records
  • Affiliate or reseller programs: Partners who refer your information with your consent
  • Payment and logistics providers: To process your orders and deliveries

These leads are collected based on your consent when you fill forms, click “Learn More” or “Sign Up” on social media ads, or engage with our brand through those platforms.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfill your orders, including payment and delivery
  • To respond to your inquiries, service requests, or warranty claims
  • To contact you via WhatsApp, email, SMS, or phone for legitimate business communication
  • To send offers, promotions, and updates relevant to your interests (only with your consent)
  • To analyze website traffic and user behavior to improve user experience
  • To prevent fraud, maintain website security, and comply with legal obligations
  • To manage social media interactions, feedback, and customer engagement campaigns

4. WhatsApp, Tele-Calling, CRM, and Social Media Lead Consent

IONORA communicates with its customers and leads through various authorized channels, including WhatsApp, SMS, email, tele-calling, and social media messaging. By sharing your contact details on our website, WhatsApp, or social media pages, you consent to:

  • Receiving service updates, product information, and promotional offers via WhatsApp, SMS, or phone calls
  • Being contacted by our sales or service teams for inquiries, demonstrations, or post-purchase support
  • Having your data stored securely in our CRM systems (e.g., Zoho, HubSpot, or equivalent) for lead management and communication tracking
  • Receiving responses or promotional content through remarketing tools like Facebook Ads, Google Ads, or Meta Messenger

You may withdraw your consent at any time by replying “STOP” on WhatsApp or SMS, clicking “Unsubscribe” in emails, or contacting us at privacy@ionora.in. We do not share or sell your contact information to unauthorized third parties.

5. Cookies and Tracking Technologies

Our Site uses cookies, pixels, and similar technologies to:

  • Recognize repeat visitors and remember preferences
  • Track site usage and measure performance
  • Personalize ads and offers based on browsing behavior

You may disable cookies through your browser settings. However, certain features of the Site may not function properly if cookies are blocked. For more details, visit www.allaboutcookies.org.

6. How We Share Your Information

We only share your data when necessary to operate and improve our Services. This may include:

  • Service providers: Payment gateways, delivery partners, hosting providers, CRM platforms, or IT support
  • Marketing and analytics partners: To help us understand user preferences and improve targeting (only with consent)
  • Legal authorities: When required by law, regulation, or court order
  • Corporate transactions: In the event of a merger, acquisition, or business restructuring

We do not sell, rent, or trade your personal data to any unrelated third party.

7. Data Security

We employ appropriate administrative, technical, and physical measures to protect your personal data, including:

  • SSL encryption for all online transactions
  • Limited access controls and secure servers
  • Regular system monitoring and data audits

While we take all necessary precautions, please note that no system is completely secure. You are encouraged to protect your account credentials and devices.

8. Data Retention

We retain your data only as long as necessary to:

  • Fulfill orders and provide Services
  • Comply with legal, tax, or accounting obligations
  • Maintain business and warranty records
  • Manage customer relationships

Once no longer needed, your data is securely deleted or anonymized.

9. Your Rights

In accordance with the Digital Personal Data Protection Act, 2023 (India) and global privacy standards, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or outdated data
  • Request deletion of your data from our records
  • Restrict or object to certain data processing activities
  • Withdraw consent for marketing, tele-calling, or WhatsApp communication
  • Request data portability where applicable

To exercise your rights, contact us at privacy@ionora.in. We may require verification of your identity before acting on your request.

10. Marketing Communications

We may send promotional updates, special offers, or product information via email, SMS, WhatsApp, or social media messages. You can opt out anytime by:

  • Clicking the “unsubscribe” link in emails
  • Replying “STOP” on WhatsApp or SMS
  • Contacting us at privacy@ionora.in

Even after opting out, you will still receive essential notifications such as order updates, service alerts, or warranty-related communication.

11. Children’s Privacy

Our Services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from minors. If you believe that a child has shared personal data with us, please contact us immediately to delete it.

12. Third-Party Websites

Our Site may link to external websites or social media platforms. IONORA is not responsible for the privacy policies, content, or practices of those third parties. Please review their respective privacy policies before providing any personal data.

13. International Data Transfers

If you are accessing our Site or interacting with us from outside India, your data may be transferred to and processed in India or other jurisdictions where data protection standards may differ. We take reasonable measures to ensure such transfers comply with applicable laws.

14. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal obligations. When we do, we will update the “Effective Date” above. Continued use of our Services after an update constitutes your acceptance of the revised Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

IONORA – Privacy Office

  • Email: privacy@ionora.in
  • Website: www.ionora.in
  • Address: IONORA

Summary

  • We collect and use your data responsibly and only for legitimate purposes.
  • We comply with India’s DPDP Act, 2023 and global privacy regulations.
  • We communicate with you transparently through website, WhatsApp, calls, and social media.
  • You can withdraw consent or request deletion of your data at any time.
  • Your trust and privacy are our top priorities.
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