Ionora International Private Limited Service Policy

1. Overview

This website and associated services are operated by M/s Ionora International Private Limited. Throughout the site, the terms “we”, “us”, and “our” refer to Ionora. Ionora offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all the terms, conditions, policies, and notices stated herein.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the website, including but not limited to browsers, customers, vendors, merchants, and contributors of content. Please read these Terms carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree, please refrain from using the website or our services.

2. Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you have given consent to any minor dependents using this site. You agree not to use our products for any illegal or unauthorized purpose, nor violate any applicable laws. A breach or violation of any of these Terms will result in immediate suspension or termination of service.

3. General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason. You understand that your non-financial data may be transferred unencrypted over networks and may involve:

• Transmissions across multiple networks; and
• Adaptation to technical requirements of connecting systems.

Financial information, including credit or debit card details, is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, or exploit any part of the service or website without express written permission from Ionora.

4. Accuracy, Completeness, and Timeliness of Information

We make every effort to provide accurate and updated information. However, we do not guarantee that all content on the site is complete, current, or error-free. The materials on this site are for general informational purposes and should not be relied upon as the sole basis for making decisions. Ionora reserves the right to modify website content at any time without obligation to update previous information.

5. Modifications to Service and Prices

Prices of our products and services are subject to change without notice. We reserve the right to modify, suspend, or discontinue any part of our service at any time. Ionora shall not be liable for any modification, price change, or discontinuation of any product or service.

6. Products and Services

Certain products or services may be available exclusively online through our website or through authorized Ionora partners and distributors. Products are subject to limited quantities and availability. Returns, exchanges, and warranties are governed by our Refund & Warranty Policy.

We reserve the right to:

• Limit the sale of products or services to specific persons, geographic regions, or jurisdictions.
• Restrict quantities available for purchase.
• Discontinue any product without notice.

Images of products are for representational purposes only; actual product appearance may vary slightly. We do not warrant that product quality or performance will meet all customer expectations beyond the manufacturer’s specifications.

7. Billing, Orders, and Account Information

You agree to provide current, complete, and accurate billing, contact, and account details for all purchases made with Ionora. We reserve the right to cancel or limit orders that appear irregular, duplicate, or fraudulent. If an order is modified or cancelled, we will notify you using the contact information provided at the time of order. Ionora may refuse service if billing and shipping details do not match or if information is found to be inaccurate or incomplete.

8. Installation and After-Sales Service

1. Installation – All Ionora and partner-brand products are installed by trained and authorized technicians. Customers are responsible for ensuring water and electrical supply compatibility at the installation site.
2. Maintenance – Regular maintenance and filter replacement are essential for product performance. These may be chargeable if not covered under warranty or an active service plan.
3. Service Response Time – Service requests are usually attended within 48–72 business hours, subject to location and technician availability.
4. Warranty and Repairs – Warranty covers manufacturing defects only. It excludes damage caused by:
   • Improper installation or use,
   • Unauthorized repairs or alterations,
   • Electrical surges, or
   • Usage of non-genuine filters or accessories.

   For full coverage details, refer to our Warranty & Replacement Policy.

9. Communication, Lead, and CRM Consent

By submitting your contact details through our website, WhatsApp, email, telecalling, social media channels, or partner websites, you consent to:

• Being contacted by M/s Ionora International Pvt. Ltd., its employees, or authorized representatives through call, SMS, WhatsApp, email, or CRM notifications regarding your inquiries, purchases, service, or promotional offers.
• Your data being stored securely in our Customer Relationship Management (CRM) systems for follow-ups, service scheduling, or future offers.
• Receiving updates or reminders regarding demos, maintenance, new launches, or promotions.

You may withdraw your consent at any time by writing to info@ionora.in or replying “STOP” to WhatsApp messages.

10. Third-Party Links and Components

Some Ionora products may include parts or accessories sourced from third parties (such as pre-filters, booster pumps, or RO membranes). Ionora does not provide warranty or liability for third-party components not manufactured by us. Third-party links provided on our website are for convenience only. We are not responsible for their accuracy, availability, or content.

11. Customer Feedback and Submissions

You may provide feedback, reviews, or suggestions via our website or social media channels. By doing so, you agree that Ionora may use such content for promotional, testimonial, or improvement purposes without compensation, unless otherwise agreed in writing. You warrant that your submissions do not violate any intellectual property or privacy rights of others.

12. Prohibited Uses

You are prohibited from using our site or services for:

• Unlawful or fraudulent purposes,
• Violating intellectual property rights,
• Uploading malicious code or software,
• Defaming or harassing any person or organization, or
• Circumventing website security or access controls.

Violation of these conditions may lead to suspension of service or legal action.

13. Disclaimer of Warranties and Limitation of Liability

All products and services provided by Ionora are offered “as is” and “as available.” We do not warrant that:

• Our website or service will operate without interruptions or errors, or
• All information provided is free from inaccuracies.

In no event shall M/s Ionora International Pvt. Ltd., its directors, employees, affiliates, or service partners be liable for any direct, indirect, incidental, or consequential damages, including but not limited to loss of data, profit, or goodwill, arising from:

• Product misuse or failure to follow installation guidelines,
• Delayed service due to uncontrollable circumstances, or
• Unauthorized product modifications.

Liability, if any, shall not exceed the product’s purchase value.

14. Indemnification

You agree to indemnify, defend, and hold harmless M/s Ionora International Pvt. Ltd., its affiliates, officers, employees, agents, and partners from any claim or demand, including reasonable legal fees, arising from your breach of these Terms or violation of any law or third-party rights.

15. Severability

If any clause or portion of these Terms is deemed invalid or unenforceable under applicable law, the remaining portions shall remain in full force and effect.

16. Termination

Ionora reserves the right to terminate or suspend access to its website or services without prior notice in case of violation of these Terms. All obligations, including payments or indemnities accrued prior to termination, shall survive such termination.

17. Entire Agreement

These Terms constitute the entire agreement between you and M/s Ionora International Pvt. Ltd., superseding all prior communications or agreements, written or oral, relating to the subject matter herein.

18. Governing Law and Jurisdiction

These Terms and all related transactions shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in [Insert City, e.g., Bengaluru, Karnataka].

19. Changes to the Service Policy

We reserve the right to update, change, or replace any part of this Service Policy at any time. Updates will be posted on this page, and continued use of our website or services will constitute acceptance of such changes.

20. Contact Information

For questions, service requests, or clarifications about these Terms, please contact: